Frequently Asked Questions (FAQs)
Q: Are your products homemade?
A: Yes we do! At PrettyBabe Cosmetics we strive to ensure that all of our products are made fresh to order and are homemade. We carefully curate each product with the best ingredients so that you are always receiving the best product possible!
Q: Where is PrettyBabe located?
A: PrettyBabe Cosmetics is located out of Sarnia, Ontario in Canada. Our address can be found at the bottom of our website in the "Reach Out to Us!" section.
Q: Do you offer worldwide shipping?
A: Yes we do! Shipping costs a flat rate of $25 no matter where you live. If your order is over $100, we offer FREE SHIPPING anywhere in the world!
Q: How do I track my order?
A: Once you place an order, we will begin to package your order. Once we are ready to send it out and have created a tracking slip, you will receive an email letting you know that its on the way with the associated tracking number.
Q: How long will it take for my order to ship?
A: Once we receive your order, it usually takes us approximately 24 hours for us to fulfill the order and deliver your package to the shipping facility.
Q: What payment options do you offer?
A: We offer all the major methods of payment including Mastercard, VISA, American Express, Discover and more! We also offer installment payment options through Sezzle and AfterPay.
Q: What is your return policy?
A: For our return policy, please see our "Refund Policy".
Q: What are PrettyBabe Rewards and how do I redeem them?
A: PrettyBabe Rewards is our way of rewarding you for shopping with us! For every $1 you spend with us, you will be rewarded with 5 points. When you are ready to redeem your points, you can do so during your checkout procedure. For every 100 points you use, you will get $1 off of your order!
Q: Are your skincare products safe for sensitive skin?
A: Yes, all of our products are safe for sensitive skin. We have curated our products to be gentle, yet effective on all skin types from dry or oily skin to combination skin.
Q: Do you have any products for acne?
A: Yes we do! We have carefully created acne products that effectively target acne without drying out your skin and leaving you refreshed and hydrated! All of our products that target acne can be found under the "Acne Care" area in Skincare.
Q: Do you have any products for pain?
A: Yes we do! We have specially crafted products for targeting and relieving pain, as well as anxiety. We also offer therapeutic products in the same area. These products can be found under our "Pain, Anxiety & Therapeutic" collection.
Q: What products do you offer for older skin?
A: All of our products are excellent choices for all ages of skin! All our products are carefully designed and made to minimize pores and wrinkles, while leaving your skin looking young, healthy and refreshed!
Q: Do you carry products for men?
A: Yes, we carry products for men. While our mission is supporting women empowerment, we also support mens health and wellness. You can find our products specially curated for men under our "Men's" collection.